Frequently Asked Questions
Q: I feel like I have already read and tried everything out there. What makes The Sleep Sense™ Program different?
A: Good question!
I think the reason that The Sleep Sense™ Program is so popular is because it's clear, simple, and easy to follow. Plus, it allows parents to choose one of two different approaches based on their child's temperament and personality.
And – because I've been a professional sleep consultant for so long – I've pretty much "heard it all." Those years of experience have allowed me to anticipate just about every question that you (as a parent) might have about sleep training. I've made sure that the answers to those questions are clearly explained for you.
If you're concerned that you've "read it all before;" and that you won't learn anything new with The Sleep Sense™ Program, my best advice to you is simply this: "Why not give it a try?"
It's got a no-questions-asked money-back guarantee that's good for a full year. You're welcome to buy The Sleep Sense™ Program, have a look through it, and then (if you decide it's not right for you) ask for your payment to be refunded.
Q:Is The Sleep Sense™ Program a version of the "Cry-It-Out" (CIO) method?
The "cry-it-out" method works like this: Step 1: Put child to bed. Step 2: Walk away. Step 3: Let child scream, cry, howl etc. until child is asleep.
Now, while the CIO method does work, most parents simply aren't comfortable with it. I don't think a parent's brain is “wired” to listen to the hysterical crying of their child without doing something to comfort them!
That being said, you should make peace with the fact that your child will probably cry during the process. After all, babies can't say things like “Hey, I actually preferred it when you were nursing me to sleep four times a night… Can we go back to that system?” Instead, they cry!
If you’re interested in taking a look at the information and seeing if it is for you, I'd encourage you to place an order, read through The Sleep Sense™ Program and make your decision based on what you read. If you’re uncomfortable with the approach for ANY reason, I offer a no-questions-asked guarantee.
You can also get much more information about exactly what's included in The Sleep Sense™ Program by clicking here.
NOTE: If you already know that you simply cannot (or will not) tolerate ANY amount of crying (not even for a minute or two), then The Sleep Sense™ Program isn't going to be right for you.
Q:My child is no longer a baby. Is The Sleep Sense™ Program appropriate for toddlers and preschoolers?
A: Yes, there is an entire section of The Sleep Sense Program dedicated to dealing with older children. And the good news is that, when you're dealing with older children, you can make use of incentives like reward charts!
Q:I have twins/triplets. Will The Sleep Sense™ Program work for me?
A: Absolutely! I've included a lengthy section on sleep training twins, trips, and multiples. It's a little more work (isn't EVERYTHING when you have multiples?) but it's 100% doable! You'll find some testimonials from parents of multiples in my "Success Stories" page, which you can find by clicking here.
Q:I share a room with my child. Will The Sleep Sense™ Program work for me?
A: Yes. If you're sharing a room with your child, a great strategy is to set up a partition or divider of some kind between you and your child for the first little while. (This can be as simple as hanging a sheet over a clothesline.)
Once your child is sleeping well through the night, you can remove the divider (if you choose).
Q:I need to get in touch with customer service… What do I do?
A: I'd love to hear from you! If you're a customer, the best way to get in touch is to e-mail email@example.com or to call (206) 923-9489. US and Canadian residents can also call toll-free at (888) 843-6945. You can also click here to go to my "Contact Us" page.
Our office hours are between 9 a.m. and 5 p.m. Pacific Time, Monday – Friday (except holidays.) If your message is received outside these hours, you should expect someone to get back to you by the next business day.
Q:I have ordered The Sleep Sense™ Program, but have not received my access information. What should I do?
A: Occasionally, your access instructions may be delayed for a few minutes. If you've just placed your order and haven't received anything, wait a few minutes, and then check again.
Yahoo, Hotmail, Comcast and a few other email service providers sometimes filter our emails into "Junk" or "Spam" folders, so you should have a look there, too. (It's a good idea to "whitelist" our email address, to make sure that my messages reach you.
If all else fails, please send an email to firstname.lastname@example.org or call (206) 923-9489. (If your message is received outside business hours, someone will get back to you the next business day.)
Q:I am not from the US; how much are these packages in my currency?
A: You can find a quick and easy currency converter by clicking here.
Q:I've purchased The Sleep Sense™ Program, but I feel like I could use some in-person support. What are my options?
A: You have a few different options, and they're all explained right here.
Baby Not Sleeping Through The Night?